Tuesday, 15 April 2014

SMS Broadcast stats - a real campaign example

Earlier on in a post, I mentioned how to tell if people click on the link in your SMS.

To recap, SMS is text only, but if you want to send people a picture or a link to your website content, the cheap and easy way to do this is to include a link in your text message.

For example, Dear VIP Customers, our new range is here so pop in before Fri and show the girls this text for 10% off. Sneak peek here: www.nicefrock.com.au .2optout rply STOP.

The website will render as a link on most peoples' phones, so if they want to check out your wares, they have the option of pressing the link and viewing your pics on your (mobile friendly!) website.

We never really know how many people READ your SMS, but we can tell how many people took the time to click your link and go to your website...just set up an account with Bitly or Instapage (see earlier post: How to tell if people respond to your SMS message?)

One of our lovely clients, who has a very loyal VIP membership for their fashion boutique did this, and they were able to tell how many people clicked through to the website FROM the SMS message using Bitly.com.

Quick stats:
:: 550 SMS text messages sent
:: 109 clicked on the link to view the site
:: 20% clickthrough rate...pretty good!

We can assume that most people READ the SMS and would not have bothered clicking through to see the frocks. Our client also had many customers coming into the store flashing the text message to sales staff, who were able to report back on the success of the SMS campaign.

Upshot: our client was very happy as the sale went extremely well during a normally quiet period, and they cleared a lot of stock...their customers loved the fact they got a VIP Text Alert and got in early to the sale. The girls at the checkout monitored how many people showed the text message or mentioned it.

This client usually does a big sale every quarter, and finds SMS is far more effective than email in getting the message out to her customers as they ALL HAVE THEIR PHONES ON THEM. Interesting observation is, our client's customers tend be be professional women aged 40+ , who are very active mobile users who are out and about, with no time to read email until 'later'. But she also sends out a lovely email newsletter too.

Quote from my client: "when they get the SMS some of them drive straight to the shop!"

NB: Bitly is a URL shortener that allows you to crunch a long domain name into a short link. For example we shortened www.smsexpressaus.blogspot.com.au down to bitly.com/smsxblog

As an SMS has 160 characters, this saves a lot of space and some money as you don't have to send 2 messages.

Bitly will also give you stats on how many people clicked the link...we LOVE it....and it's free!

Here's a screen shot from one we did ourselves in 2013

How to cancel a scheduled broadcast

With SMS Express, you have the option of sending NOW or scheduling (embargoing) to send on a particular time and date in the future.

So what happens if you schedule an SMS broadcast and then realise that you need to cancel it?

It's actually quite easy to do, but there are a few steps...

How To Cancel A Scheduled SMS
1. Go to Sent/Queued page
2. Select Date Range (if today it will be there already)
3. In box below Select Date Range, find your broadcast and click on View to open the Viewing Send box.

QUICK TIP: copy the SMS text and plonk into Notepad or Word so you can copy and paste later into your new message.

4. Click on Pause…see example below. A box will open asking you to confirm the Pause. Then the box will change to Release/Cancel…click Cancel to stop the scheduled broadcast (Release will ‘unpause’ and allow the broadcast to go ahead).

That's it!

Of course, call us if you get stuck: 1300 668 287

Tuesday, 1 April 2014

How do you cut through the communications clutter?

I was in the process of writing an email and SMS to our wonderful clients telling them about this new blog and I just had an obvious thought.

For most of our clients, we send a quick SMS news alert, but there are a few who we send emails to. Down the bottom of the email I put the links to the usual social media pages...Facebook, our new Twitter, and this blog.

I was very wary of having the message look too cluttered and inducing a migraine in people.. and I refuse to put a line of social media icons that I sometimes see on emails. Apart from mostly being blocked by email filters, seriously, I have no idea what most of these icons are or what they do.

SMS Express is content with the "usuals": blog, Facebook, Twitter and Linked In links for now. I think that's enough! I will leave Pinterest, Instagram, Reddit for those more experienced than me.

So with the plethora of social media, how ARE you supposed to touch base with your customers? Many people are on Twitter and Facebook, and many people are not.

Even when I send out emails and SMS news updates to our clients, the ones on email hardly ever open them, but most people who get the SMS do. Unfortunately email has become like the old post...people will sit on emails for a week, or they will go straight to Junk. Oddly enough, sending a letter in the post now has better cut-through than email, in my opinion, as people take a letter seriously!

However, the one method of contacting people that is pretty much guaranteed to be received and looked at within minutes, and is cheap to send, is a good old text message.

Almost everyone has a mobile phone now, and they all can get text messages.

This makes SMS a fabulously effective communication method that covers all bases, and we are glad to be in this space...even though hipster folk may think we are old fashioned!