Friday, 28 February 2020

Dirty Rotten Scammers!

The success SMS has with communicating effectively has not escaped the notice of crooks, who are increasingly using SMS in an attempt to steal money and personal information.
Some scammers gain access by a "phishing email"  or SMS that looks real, but goes to a fake login.
The trick is to never click on a link in an email or SMS unless you are absolutely sure it's not a fake
And with PayPal or "bank alerts", or "parcel delivery warnings", don't ever click the links. Go to the company's actual website via a browser instead (eg Chrome, Firefox).
Also be aware of fake invoices and orders that usually come into email with an attachment like a zip file or Word fact I got one as I was typing this!
Delete these as soon as you get them. Don't ever open the attachment as it may be a virus or ransomware! 
A good rule of thumb is, if in doubt, don't click!

Thursday, 6 June 2019

New platform is finally here!

Yes we have retired the old clunky jalopy platform and lauched our snazzy new-look SMS Express platform.

Good news is, all the same features are there. And a few tweaks and a shorter navigation. Instead of one long list of links, they have now been grouped into categories like Sending, Reporting etc to make it easier to find what you need.

The new login page (control panel) is here:

See you soon!

Monday, 11 March 2019

Send SMS from Excel and FETCH Replies

New updated version!

We've just updated the SMS Express Excel add-in for Windows.

Now you can also:

- Fetch Replies
- Send a Quick SMS

And it is still FREE for all SMS Express customers.

Check out more details here:

Monday, 10 September 2018

Send SMS From Excel - Twilio Nexmo Version

Hot on the heels of releasing our Excel add-in for sending text messages directly from an Excel spreadsheet using your SMS Express account login, many customers who are not in Australia asked if we had a 'general' version that would work with Twilio.

Good news: yes!

We now have a version of SMS From Excel that will use your Twilio or Nexmo account credentials.

Please note this version of the add-in is a paid version, but it's pretty cheap! And of course comes with free support.

And it does support custom sender id's (as long as your country supports them from Twilio or Nexmo).

You can buy online safely via SendOwl and Stripe.

Check it out here:

Saturday, 28 July 2018

New Send SMS From Excel Software...and it's free for you!

We have (finally!) launched an add-in for Excel where you can send text messages directly from an Excel spreadsheet.

Best of all, it is 100% free for SMS Express customers.

Here's a screenshot for you:

You have many features at your fingertips, such as multiple placeholder fields (dynamic fields) options, select ANY column for the mobile number, send long SMS (max 459 ch = 3 SMS), and you can customise the Sender ID so the SMS comes from your business name or your number.

You can also schedule to send at a future time, plus it will allow you to send to duplicate numbers.

All you need is an account with us, enough credits to send SMS, and download the software onto your WINDOWS PC or Surface laptop.

After you install the software it will install into Microsoft Excel, and you can open the add directly from Excel. It is easy to use, and free of charge for our customers.

There's more info and how-to videos on our website here:

Monday, 2 July 2018

Make those text messages work.

If you've ever received a reminder text from a service, you know how handy they can be.

For example, a reminder from your hairdresser, or your doctor.

Sometimes in the SMS it will have a 'call to action' where you can reply Y for 'yes I will be there' or 'no please cancel', for example.

One of our favourite authors is Bri Williams, who has great insights into business psychology, and she has written a good article here on SmartCompany about Getting Customer Text Messages Right.

Thursday, 17 May 2018

Sending images via SMS - can I do this?

We get asked this a lot. On our platform you can't send pictures.

Sending images over mobile, called MMS, is a completely different setup from text messaging.

Sending MMS to clients and members seems like a good idea, but it's horrendously expensive on a platform and totally unwieldy from your mobile if you're sending to a big list. Most phones just would not do it, and your telco might have an issue if your list is big!

We've seen prices from 39c to $1 PER MESSAGE on those platforms that allow it. If you have a big list that is a big OUCH to the wallet!

Plus not everyone can get MMS, although this is improving.

We have a much better solution that will cost you a fraction of the price, and all phones should handle it...send SMS with a link (URL) to your mobile-friendly website or your company's Facebook page if you have one. If you have great images to show off to customers, staff or members, it may be worth having an Instagram page too.

We have some more ideas on our website.