Monday, 2 July 2018

Make those text messages work.

If you've ever received a reminder text from a service, you know how handy they can be.

For example, a reminder from your hairdresser, or your doctor.

Sometimes in the SMS it will have a 'call to action' where you can reply Y for 'yes I will be there' or 'no please cancel', for example.

One of our favourite authors is Bri Williams, who has great insights into business psychology, and she has written a good article here on SmartCompany about Getting Customer Text Messages Right.

Thursday, 17 May 2018

Sending images via SMS - can I do this?

We get asked this a lot. On our platform you can't send pictures.

Sending images over mobile, called MMS, is a completely different setup from text messaging.

Sending MMS to clients and members seems like a good idea, but it's horrendously expensive on a platform and totally unwieldy from your mobile if you're sending to a big list. Most phones just would not do it, and your telco might have an issue if your list is big!

We've seen prices from 39c to $1 PER MESSAGE on those platforms that allow it. If you have a big list that is a big OUCH to the wallet!

Plus not everyone can get MMS, although this is improving.

We have a much better solution that will cost you a fraction of the price, and all phones should handle it...send SMS with a link (URL) to your mobile-friendly website or your company's Facebook page if you have one. If you have great images to show off to customers, staff or members, it may be worth having an Instagram page too.

We have some more ideas on our website.


Tuesday, 17 April 2018

Auto Forward SMS For Android App

Did you know our sister company is an app developer?

In addition to our SMS Express app, there's also Auto Forward SMS for Android, which is an automatic SMS forwarder.

The app is installed on an Android phone and you can set it to forward incoming text messages to your email address, or to your second phone, or you can Create Tasks to on-forward text messages to your selected contacts & groups.

It's a time-saving little app, and it's available via Google Playstore.

Click here to view more info.

Monday, 26 March 2018

Send from your own business name

The SMS Express platform allows you to create what's called a Sender ID.

A Sender ID is similar to a Caller ID - meaning who the caller is.

In order for you to send text messages and get Replies, our platform has 2 mobile numbers hardwired in, so if a customer replies to you, you'll see this in the REPLIES screen in your cloud account.

But many clients want to send from their own business name, and this is perfectly okay as long as you don't need replies.

If you go to the SenderID screen in your SMS Express account, you can create as many Sender IDs as you wish, plus set one as the default.

Also, when you are in the bulk message screen ready to send your sms broadcast, you can change your SenderID on the fly.


You have a maximum of 11 characters in a Sender ID. This displays comfortably on all phones.

Just bear in mind you cannot get replies back into your SMS Express account, plus replies forwarded to your email will not work when you customise the Sender ID, so if you do need replies, don't use this function, or have your own mobile number as the SenderID, and have replies sent back to your handset, bypassing the platform.
 
But what if you don't need replies but want to allow people to optout even though you have customise your Sender ID?

No problem. We have you covered!
In your Bulk Message screen, simply click the OPTOUT PLACEHOLDER button which plonks a customised link into your SMS. So if customers want to optout, they simply TAP the link instead of replying, and their number is added to the Blacklist in your account so you cannot send any further SMS to them. 

The optout example on the right is using the
OPTOUT PLACEHOLDER button.


Whereas the bottom example would only work if you did not change the Sender ID (leaving it in Repliable mode, which is the default).
 

If you are running promotions, under the Spam Act you must allow people to optout. We don't want you to get into legal hot water, and annoy a customer,
so whether you use a Sender ID or not, the SMS Express platform will automatically "blacklist" your people who opt themselves out, so you cannot send a bulk message to them again. 


If this is confusing then please contact and we'd be delighted to help you.

Tuesday, 13 March 2018

Refreshed SMS Express App for Android

SMS Express app for Android is now available, with a new look and compatibility with newer Android phones. The app uses contacts from your phone, but it does not sync up with your cloud account's Groups. 

With the app, you can create Groups from your contacts, or just send to single contacts. You can also schedule SMS to go at a later date.

You can also store templates for re-use later. So it's really a mini-me version of the SMS Express online cloud account.

Also you can use your own company name (11 characters. And remember you can't get replies if you use a word Sender ID).

You can download the FREE app via Google Play, and just use your cloud account login details. It pulls your credits so you can see an updated balance on the app's Home screen. To purchase credits you will need to login to your cloud account on the website (we hope to change this soon).

Even though the app does not sync your CONTACTS, all SMS have to go through your cloud account, so you can login to the website and view Reports anytime.


The app is FREE for our lovely customers. And we hope to have an iPhone version later in the year.

Check out more info here

Friday, 16 February 2018

Bug in new iPhone

If you use a new iPhone with iOS 11, and you send text using the Indian language Telugu, the character will crash your messaging app.

Not only that, it can also crash WhatsApp, Outlook, Facebook Messenger and Gmail. These apps can be disabled once a message with Telugu is received.

Skype and Telgram seem to be unaffected.

The only workaround is to ask the friend to send a message and try to delete the conversation thread which caused the crash.

Apple should have a fix out soon.

There's more info here on the The Verge website

Monday, 27 November 2017

Study helps new mums via SMS

We always love a great idea, especially when it involves SMS.

A new research project run by the University of Western Australia pairs up expectant mothers with mothers who have been there and done that. The project aims to help new mums cope with mental health issues, which can arise during and after pregnancy.

The "mummy buddies" project pairs up expectant mums with a mummy mentor and they can exchange text messages when the new mum has a question.

The mummy project has already helped new mums and the UWA is still on the lookout for expectant mums and mentors.

More info here on Perth Now's website: https://www.perthnow.com.au/news/health/uwa-study-recruits-mummy-buddies-to-help-out-first-timers-ng-b88664073z